RIVIAN SERVICE REPLACED MY GLASS ROOF, DID THEY DO A GOOD JOB?

EV Channels Review

The reviewer documents the process of replacing a cracked glass roof on their Rivian R1T, detailing the experience with Tesla Insurance and Rivian Service. While the initial insurance deductible was a manageable $100, the estimated repair cost was around $1,800-$2,400, with Tesla Insurance promising reimbursement. A significant point of contention arose when the reviewer discovered new damage (a scratch) on the glass surrounding the replaced section, which Rivian Service initially claimed was pre-existing. This mirrors a frustrating experience the reviewer had with Tesla Service. Despite this setback, Rivian agreed to fix the new damage. The reviewer also notes Rivian Service's proactive charging of the vehicle, a contrast to Tesla Service. Overall, the service experience was mixed, with efficient repair time but issues with damage assessment and resolution.