OUR RIVIAN SERVICE PROBLEM AND HOW RIVIAN RESOLVED IT

EV Channels Review

The reviewer details a frustrating, months-long ordeal with their Rivian R1S, which suffered water damage due to a known HVAC issue leading to mold and a persistent odor. Despite initial service delays and a lack of clear communication from Rivian, the company ultimately resolved the problem by buying back the vehicle and providing a replacement 2024 R1S at the original, pre-price increase rate. While the repair process was lengthy and inconvenient, the reviewer praises Rivian's customer service for prioritizing the customer and making things right. They express continued confidence in the brand, highlighting Rivian's excellent customer support as a key differentiator, and recommend the vehicle despite the initial product issue. The review also touches on minor delivery imperfections with the new vehicle and provides a detailed look at its features and accessories.