THE TRUTH ABOUT OUTLANDER PHEV BATTERY LIFE AND SUPPORT

EV Channels Review

John Cadogan critically examines the Mitsubishi Outlander PHEV ownership experience, focusing on a specific customer's case of significant battery degradation. The owner reported a drop to 22km of EV range from an advertised 50km after four years and 88,000km, with battery health at 45% compared to an expected maximum of 20% degradation over the vehicle's life. Mitsubishi's refusal to acknowledge this as a fault, citing natural degradation, is contrasted with Australian consumer law's 'acceptable quality' guarantee. Cadogan argues that the product failed to meet promises made about its capability and longevity, suggesting consumers should leverage consumer law over warranty claims. While acknowledging Mitsubishi's generally good reputation for other models, he criticizes the company's handling of this PHEV issue as a 'brush' and a failure to adapt to evolving consumer expectations and legal obligations, potentially harming the brand's image, especially with the new Outlander's release.