MY TESLA BATTERY DIED THE FINALE

EV Channels Review

The reviewer details a lengthy and somewhat frustrating experience with their Tesla Model Y after the battery died, leading to a 13-day service period. While the service center eventually replaced the entire high-voltage battery pack, a key point of contention is that it was a factory-reconditioned unit, not a brand-new one. The reviewer expresses initial disappointment, comparing it to receiving a refurbished phone, but acknowledges Tesla's practical reasoning. The process involved waiting for the battery to discharge, which took several days, and communication with the service center was poor, with messages often going unanswered. The reviewer highlights the benefit of having a loaner vehicle (a Model S) during the service period, contrasting it with a negative experience with an Enterprise rental in the past. Despite the communication issues and the reconditioned battery, the overall service experience is described as positive, with the reviewer recommending arriving early for appointments and actively messaging the service team. The trunk hinge issue also contributed to the extended service time, requiring a separate part to be painted.