HERE IS HOW TESLA SERVICE WORKS AND OUR OWN MIXED EXPERIENCES

EV Channels Review

This episode of the Out of Spec Podcast delves into the often-discussed Tesla service experience, featuring personal anecdotes from hosts Jordan and Dave. The discussion highlights the shift from mobile service to service centers for high-volume models like the Model 3 and Y, and the app-centric appointment system, which can be a learning curve for new owners. Dave shares a frustrating initial experience with a 2018 Model S where a connectivity issue was dismissed by a service center, only to be resolved by a simple Wi-Fi connection. Conversely, he recounts a highly positive recent mobile service experience for his 2021 Model S refresh, where a technician came to his workplace and efficiently fixed a sticky door handle in under 30 minutes. Jordan echoes the sentiment of variable experiences, detailing a smooth service for Kyle's Plaid involving suspension components, noting the absence of part shortages. Both hosts agree that while Tesla has built an efficient infrastructure, individual experiences are highly person-dependent. A notable point is the discussion of the peeling yoke on the Model S refresh, which Nate from Tesla Service confirmed is a warranty-covered issue, fixable in approximately five minutes.