EV RENTAL CARS ARE CAUSING HUGE ISSUES! OUR EXPERIENCE RENTING FROM HERTZ / THRIFTY LEFT US PISSED

EV Channels Review

This video details a frustrating and poorly handled rental experience with Hertz/Thrifty, where the hosts were unexpectedly given an electric vehicle (Polestar 2) with zero instruction on charging or operation. While acknowledging the car itself isn't bad, the core issue lies with the rental company's complete lack of customer education, contrasting sharply with a previous positive EV rental experience with Hertz for a Tesla Model Y. The hosts highlight the confusion around multiple brands operating under one umbrella, the lack of proactive training for last-minute EV renters, and the potential for negative first impressions of EVs due to this inadequate service. They emphasize that rental companies are crucial touchpoints for EV adoption and must improve their training and communication protocols to avoid alienating potential EV buyers.