EV SERVICING AT A TRADITIONAL DEALERSHIP CAN SUCK! LIMITED EV TECHS KEPT MY ELR WAITING FOR WEEKS

EV Channels Review

The reviewer details a frustrating experience with traditional dealership servicing for his 2016 Cadillac ELR. While praising the car's design and refinement over the Volt, he highlights significant drawbacks in the service department's communication and technical capabilities. The dealership's inability to answer phones after 5 PM and a delayed response to a service appointment created a poor customer experience. Furthermore, the dealership's limited EV technician pool meant a lengthy wait for even basic diagnostics. The reviewer was quoted an exorbitant $1,425 for heated seat repair, which he declined, and was initially misinformed about a horn beep feature, which turned out to be standard. The video also touches on the slow sales of the Cadillac Lyriq, noting that models without Super Cruise have little interest, and discusses the dealership's strategy of increasing residuals on Lyriq leases. Ultimately, the reviewer expresses satisfaction with the ELR itself but severe disappointment with the dealership's service, particularly its lack of EV expertise and poor communication.