THE MODEL X PLAID GOES IN FOR SERVICE

EV Channels Review

The reviewer details a service experience for their Tesla Model X Plaid, addressing post-delivery issues that mobile service couldn't resolve. While most repairs were successful, including the A-pillar, glass roof, Tesla rear sign, and a tail light replacement, minor imperfections like a misaligned charging port and driver-side A-pillar remain "within spec" but noted. A significant point of contention is the poor condition of the Model X Plaid loaner vehicle provided, which was dirty, smelled of sweat or wet leather, and exhibited peeling on the steering wheel. The reviewer highlights that Tesla's service policies, rather than the staff, need improvement, particularly regarding loaner vehicle maintenance and ensuring vehicles are charged before pickup. Despite these issues, the reviewer reiterates their continued preference for Tesla EVs due to convenience, cost savings, and ecosystem, rather than luxury, accepting minor defects if they don't impact safety or efficiency.