MAJOR PROBLEM: TESLA SERVICE MISTAKE, LOST ACCESS TO CYBERTRUCK LOANER VEHICLE

EV Channels Review

The reviewer details a frustrating experience with Tesla service regarding their Cybertruck's tailgate and cantrail repairs. While the service center itself is praised for its efficiency and the seamless app-based loaner vehicle process, a major issue arose when the reviewer lost all access to the loaner Cybertruck for approximately 15 hours due to a closed service ticket. This 'bricked' state of the loaner vehicle caused significant inconvenience and potential safety concerns. Despite this major snafu, the reviewer's own Cybertruck was repaired, with the tailgate issue resolved and cantrails replaced. However, a faulty driver's seat will require a future service visit. The reviewer highlights Tesla's excellent software integration but criticizes the service department's handling of the loaner access issue, emphasizing the need for better protocols to prevent such disruptions, especially before a planned cross-country road trip.