TESLA SERVICE CENTER AND LOANER EXPERIENCE

EV Channels Review

The reviewer details a highly disappointing experience with Tesla's loaner vehicle program and service center. While temporarily driving a Model S Plaid, the reviewer found it to be in poor condition, with cleanliness issues, animal crackers under the seat, and exterior damage to the mirrors and door trim. The reviewer also encountered software glitches, such as the car not automatically locking and the mobile app having connectivity problems. This experience is contrasted with previous positive service experiences at Acura dealerships, highlighting a perceived decline in Tesla's customer service standards. The reviewer expresses frustration with the frequency of service appointments for their Model X, questioning whether their expectations are too high given the vehicle's price point. Despite these significant issues, the reviewer remains committed to electric vehicles and Tesla, acknowledging the lack of comparable electric alternatives in the Model X's segment and the convenience of the Tesla charging network. However, they urge Tesla to improve its vehicle quality and service center experience.