MY FIRST TIME TAKING THE RIVIAN FOR SERVICE. HOW WAS IT?

EV Channels Review

The reviewer details their first service experience with a Rivian R1T, addressing several post-delivery issues including a non-latching spare tire compartment, loose window trim, and an alignment problem. While the alignment was confirmed and fixed under warranty, the spare tire compartment issue was deemed user error after a demonstration of the correct closing method. The reviewer contrasts Rivian's service with Tesla's, highlighting Rivian's more accessible human contact and a seemingly guaranteed loaner policy, which involves Enterprise rentals. Tesla's service, while also having friendly staff, is criticized for its ticket-based system for contact and, historically, the poor condition and lack of data wiping on loaner vehicles. The reviewer notes that Tesla's loaner situation appears to have improved recently. Ultimately, the reviewer finds both brands imperfect but leans towards Rivian for its initial service interaction, while acknowledging the Acura service experience as a benchmark for personable customer care.