IS RIVIAN'S SERVICE REALLY BETTER THAN TESLA

EV Channels Review

The reviewer details a frustrating experience with Rivian service, comparing it unfavorably to Tesla's. After a previous glass roof replacement left the truck with new damage (scratches on the spoiler and tailgate), the reviewer faced a lengthy 12-day repair process. While Rivian ultimately covered the $2,500 repair cost under goodwill, the reviewer highlights issues with initial denial of responsibility, the high hourly labor rate ($200/hr), and the need to meticulously inspect the vehicle upon return. The reviewer also experienced a faulty loaner R1S, which was not as clean as expected, mirroring past Tesla loaner issues. Despite the service woes, the reviewer expresses relief at getting the truck back and notes that the cosmetic repairs were completed. The reviewer also briefly compares the R1S loaner to the R1T, mentioning a slightly louder cabin in the R1S due to all-terrain tires and a stiffer suspension on the Gen 1 model.