RIVIAN R1S CHARGING NIGHTMARE FIXED! STUCK CABLE AND TESLA LOANER CHAOS

EV Channels Review

The reviewer details a frustrating charging cable issue with their Rivian R1S, where the cable repeatedly gets stuck, requiring a soft reset. This problem occurred with both Level 3 (Rivian Adventure Network and Tesla Superchargers) and Level 1 home charging, though it was not an issue when using a Tesla wall connector with an adapter. The vehicle also experienced a sporadic USB port malfunction, a front passenger door notification, and noisy door handles with a loose trim piece. The Eastvale Service Center, particularly technicians Steve and Sam, are praised for diagnosing and fixing the charge port latch actuator and a common alignment issue. While the R1S was being serviced, the reviewer received a Tesla Model Y loaner from Enterprise, which had limitations like restricted speed and mode settings, and notably, the reviewer accidentally locked the key card inside. After a week, the R1S was returned, with the charging issue resolved, a corrected alignment, and the car washed and charged. Subsequent tests at a Tesla Supercharger and Rivian Adventure Network confirmed the charging cable now releases smoothly. The reviewer expresses satisfaction with Rivian's service, despite the initial issues, and looks forward to their first road trip.