ECOTRICITY APP TEST - DID IT WORK FOR ME? (AND DATA PROTECTION RANT!)

EV Channels Review

The reviewer details their frustrating first experience using the new Ecotricity app to charge their electric vehicle. A significant hurdle was the app's incompatibility with Windows phones, forcing the use of a tethered iPad. The charging process itself proved to be a lengthy ordeal, requiring multiple attempts (five in total) before the charge successfully initiated. The reviewer criticizes the app's complexity and the lack of a simpler, more accessible backup method like the previous RFID card system. While acknowledging the potential benefits of app-based charging, the reviewer argues that Ecotricity's implementation has created a poor customer experience, potentially deterring new EV adopters. Additionally, the reviewer expresses concern over the app's terms and conditions regarding data sharing with third-party affiliates, noting the absence of a clear opt-out mechanism within the app itself.