ELECTRIC CAR CHARGE NETWORKS ARE GETTING WORSE WHEN IT COMES TO CUSTOMER SERVICE!

EV Channels Review

The reviewer expresses significant frustration with the customer service of several electric car charging networks in the UK. While acknowledging that charger reliability is generally improving, the core issue lies in the abysmal response times and unhelpful processes encountered when trying to resolve account or charging problems. The reviewer recounts a personal experience involving a "blacklisted" account due to an outdated payment method, leading to extensive hold times (35-59 minutes) and a convoluted resolution process that couldn't be handled over the phone or via mobile website. This lack of communication and prolonged waiting periods are highlighted as major deterrents to EV adoption, contrasting sharply with the ease of using the chargers themselves. The video also touches upon issues of charger downtime, lack of redundancy in network design, and the perplexing phenomenon of some networks leaving chargers on "free vend" for extended periods without charging customers, further exacerbating financial losses and customer frustration.