CHARGEPOINT IS ATTEMPTING TO RESTORE PUBLIC TRUST IN THOSE OLD LEVEL 2 CHARGERS

EV Channels Review

ChargePoint is introducing a new proactive service program called 'Safeguard Care' aimed at improving the reliability of its charging hardware, particularly for individual owners and businesses hosting chargers. This initiative addresses a long-standing criticism of ChargePoint: the prevalence of broken or unmaintained stations, often due to owners not purchasing service agreements. While the 'Assure' program offers a reactive warranty with parts and labor for up to five years, Safeguard Care introduces proactive inspections, cleaning, and potential repairs on a bi-weekly, monthly, or quarterly basis. The hosts express cautious optimism, noting that the effectiveness and cost of Safeguard Care are still unclear, as pricing details are not public. They highlight that the program is currently limited to commercial AC chargers in select metro areas and question why DC fast charging isn't included. Despite past criticisms of ChargePoint's business model and cash burn, the hosts acknowledge the need for such services in the EV charging ecosystem and hope this move signals a return to form for the company, potentially spurred by increasing competition from players like Autel and Tesla.