KIA ORDERED A REPLACEMENT BATTERY FOR OUR SOUL EV - NOW IT REFUSES TO FIT IT

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This video details a deeply frustrating experience with Kia's handling of a battery recall for a 2015 Kia Soul EV. Initially recalled for a potential fire risk, the owner was promised a replacement battery pack. However, after multiple software updates and a replacement Battery Management System (BMS), the car eventually entered 'turtle mode'. Kia then informed the owner that a new battery pack was unavailable and a remanufactured one would be used, only to later retract this offer entirely, stating only a software update was now the remedy. The owner expresses significant disappointment with Kia's lack of transparency, the extended six-month wait at the dealership, and the perceived attempt to run out the warranty period. While the local dealership is praised for its excellent service and providing a loaner vehicle, the overall handling of the recall by Kia is heavily criticized, leaving the owner with a car they no longer fully trust.