TAKING MY 2022 RIVIAN R1T FOR SERVICE AT THE RIVIAN DALLAS TEXAS SERVICE CENTER

EV Channels Review

The reviewer details a service visit for their Rivian R1T, highlighting a recall for the HVAC system. While the R1T has been a reliable vehicle for nearly three years and 30,000 miles, this is its third service visit, including two previous for HVAC and fit/finish issues, plus mobile recalls for the 12V battery and axles. The reviewer praises Rivian's customer service, noting the offer of alternative transportation (a loaner R1S) and accommodating scheduling for their travel plans. However, they observe that Rivian's service turnaround time (1.5-2 weeks) is significantly longer than Tesla's (1-2 days), despite both handling similar minor issues. The loaner R1S, a "Gen One" dual-motor AWD model, is described as comfortable and smooth, though the reviewer notes a "floaty" or "sway" in the rear end compared to the R1T's more planted feel. Minor issues with the loaner, such as an expired registration and a low key fob battery, were also noted. Overall, the reviewer expresses satisfaction with both Rivian and Tesla service experiences but points out Rivian's longer service times as a potential drawback for those needing quicker repairs.