ANOTHER NISSAN CUSTOMER SUPPORT FAIL

EV Channels Review

John Cadogan delivers a scathing critique of Nissan Australia's customer support, using a reader's experience with a 2015 Nissan Qashqai as a prime example. The Qashqai, despite being under eight years old and having only 78,000 kilometers, developed worn drive shafts (CV joints). Nissan denied a goodwill claim, classifying the issue as 'wear and tear,' a stance Cadogan vehemently refutes. He argues that CV joints, as part of the powertrain, should not fail at this mileage, especially given Nissan's own warranty period. Cadogan criticizes Nissan's reliance on outdated 'goodwill' claims instead of adhering to Australian Consumer Law's 'acceptable quality' guarantee. He also highlights Nissan's significant sales decline in Australia, suggesting a cost-cutting strategy that compromises customer care and warranty support. The expert advises consumers to explicitly cite consumer law when seeking remedies, rather than relying on dealers or vague goodwill gestures, and recommends seeking professional legal advice for complex issues.