HERTZ AI IS A CAR RENTAL NIGHTMARE

EV Channels Review

John Cadogan delivers a scathing critique of Hertz's recent foray into AI-powered vehicle damage assessment, labeling it a "nightmare" and a "scam." He details Hertz's costly past investment in Tesla vehicles, which resulted in significant financial losses due to depreciation, high operating costs, and charging inefficiencies. The core of the review focuses on Hertz's new AI system, which automatically scans rental cars for damage and bills customers without human oversight. Cadogan highlights numerous customer complaints, including being charged for non-existent damage and facing an unhelpful, automated customer service system. He argues this AI implementation is a "cash grab" that prioritizes corporate profit over customer satisfaction, drawing parallels to dystopian AI scenarios from science fiction. The review concludes that while Hertz claims transparency and efficiency, the reality for customers is a frustrating and potentially costly experience, with even US Congress investigating the practice.